This policy explains how Chai And Creative Media ("we", "us") handles personal data when you use chaiandcreative.com, fill in a form, or book a call with us. We follow India's Digital Personal Data Protection Act, 2023.
What we collect
- Details you give us in forms: your name, email address, phone or WhatsApp number and country.
- Details about your visit: the page you came from, ad or campaign links (UTM tags), your approximate country from your internet connection, and basic device information.
- Payment details are handled by Razorpay. We do not see or store your card or bank details.
Why we use it
- To send you what you asked for, such as a case study, or to confirm and schedule your strategy call.
- To contact you on email and WhatsApp about your request and, if you agree, about our services.
- To understand which pages and ads bring people to us, so we can improve them.
Your consent
We only collect form details after you tick the consent box. You can withdraw consent at any time by writing to us, and we will stop contacting you.
Who we share it with
We do not sell your data. We share it only with services that help us run this website and our business, such as Cloudflare (hosting and data storage), Razorpay (payments), Google (sheets and email) and Meta (advertising measurement), and only as much as they need.
How long we keep it
We keep your details for as long as we need them for the purpose you gave them, and for up to 3 years after our last contact, unless the law requires longer.
Your rights
You can ask us to show you the data we hold about you, correct it, or delete it, and you can raise a complaint with us. Write to us and we will respond within 30 days.
Contact
Grievance contact: Abhinav Singh, Chai And Creative Media. Email [email protected] or WhatsApp +91 89339 66250.
Last updated: 9 October 2026.